Privacy Policy | Fugoku Cloud

This Privacy Policy describes how Fugoku Inc. ("Fugoku," "we," "us," or "our") collects, uses, and protects your personal information when you use our cloud infrastructure platform, website, and related services (the "Services").

1. Information We Collect

Account Information: Name, email address, company name, and billing details when you create an account.

Usage Data: Server provisioning activity, API calls, resource consumption, login timestamps, and IP addresses. This data is used for billing, platform operations, and security.

Payment Information: Payment card details are processed by our third-party payment processor (Stripe). We do not store full card numbers on our servers.

Communications: When you contact support or submit forms, we collect the content of those communications.

Website Analytics: We use privacy-respecting analytics to understand how visitors use our website. We do not use invasive tracking or sell data to advertisers.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain the Services
Process billing and payments
Send transactional communications (account confirmations, invoices, security alerts)
Respond to support requests
Detect and prevent fraud, abuse, and security incidents
Comply with legal obligations

We do not sell your personal information to third parties. Ever.

3. Data Storage and Security

Your data is stored on infrastructure that we operate and manage. We implement industry-standard security measures including:

Encryption at rest and in transit (TLS 1.2+)
Isolated tenant environments
Access controls and audit logging
Regular security reviews

4. Data Retention

We retain your account information for as long as your account is active. Usage and billing data is retained for the period required by applicable tax and financial regulations (typically 7 years).

When you delete your account, we delete your personal data within 30 days, except where retention is required by law.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Delete your personal data (subject to legal retention requirements)
Export your data in a portable format
Object to certain processing activities

To exercise these rights, contact us at support@fugoku.com. We will respond within 30 days.

If you are located in the European Economic Area, we process your data under the following legal bases:

Contract performance — to provide the Services you requested
Legitimate interest — for security, fraud prevention, and platform improvement
Consent — where explicitly provided (e.g., marketing communications)

You may withdraw consent at any time by contacting support@fugoku.com.

7. Third-Party Services

We use a limited number of third-party services to operate the platform:

Stripe — payment processing
Transactional email provider — for account and billing notifications

These providers are contractually bound to protect your data and use it only for the services they provide to us.

8. Cookies

Our website uses essential cookies for authentication and session management. We do not use third-party advertising cookies or cross-site tracking.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform. The "Last updated" date at the bottom reflects the most recent revision.

11. Contact

For privacy-related questions or requests, contact us at:

Fugoku Inc. Email: support@fugoku.com

Last updated: February 24, 2026