Uptime You Can Count On
Industry-leading SLAs backed by real infrastructure. If we don't meet our commitment, you get credited automatically.
Service Level Commitments
Monthly uptime targets and service credits for every product.
Virtual Machines
99.95%Service credit: 10% of monthly fee
Bare Metal Servers
99.95%Service credit: 10% of monthly fee
GPU Instances
99.9%Service credit: 10% of monthly fee
Block Storage
99.99%Service credit: 10% of monthly fee
Load Balancers
99.99%Service credit: 10% of monthly fee
Networking (VLAN, Private Networks)
99.99%Service credit: 10% of monthly fee
Support Tiers & Response Times
Choose the support level that matches your operational needs.
Community
Free
Response time: Best effort
- Discord
- Documentation
- Community forums
Standard
Included
Response time: < 8 business hours
- Email support
- Ticket system
- Phone (business hours)
Premium
Custom
Response time: < 1 hour
- Dedicated engineer
- 24/7 phone
- Private Slack channel
Incident Response
Severity-based response times and escalation paths.
P1 - Critical
Service completely down or data loss
Response: < 15 minutesUpdates: Every 15 minutes
P2 - High
Major functionality impaired
Response: < 1 hourUpdates: Every 30 minutes
P3 - Medium
Minor impact, workaround available
Response: < 4 hoursUpdates: Every 2 hours
P4 - Low
Cosmetic or informational
Response: < 8 hoursUpdates: Every 4 hours
Need a Custom SLA?
Enterprise customers can negotiate custom SLAs, dedicated support, and private infrastructure deployments.